FAQs


HOW DO YOU SHIP AND WHAT IS THE PRICING?

Shipping costs depend on order weight and destination. They will be calculated during check out. We offer Free Shipping for the majority of the products in our store! You'll get your order right on your doorstep free of charge for shipping in general! However, free items don't qualify for free shipping and may arrive in separate packages.

WHY DID MY ORDER NOT ARRIVE IN ONE PACKAGE?

We ship your orders from various international warehouses (US, Canada, China, and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

WHICH DESTINATIONS YOU SHIP TO?

We are providing shipping to USA, Canada, UK, Australia, and New Zealand. However, due to the security reasons, we can’t deliver a shipment to the military area.

HOW DO I SET MY SHIPPING ADDRESS? 

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

SHIPPING & TRACKING

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED

United States and UK:

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 1-2 Weeks, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Wordwide:

Please allow us a timeframe of 2-5 weeks for shipping the goods to you.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

HOW CAN I TRACK MY ORDER?

When your item has been shipped out, you will receive a confirmation E-Mail right after.

If you have received a tracking code, then please go HERE or directly to the couriers website.

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.

WHEN WILL MY TRACKING INFORMATION APPEAR?

In case you've received a tracking code (read what it needs to qualify to get a code in "HOW CAN I TRACK MY ORDER?") - it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.

The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to us, i.e. - once the shipment has left the fulfillment center of your online store.

PAYMENT

PAYMENT METHOD

We accept payments via:

1) Credit Card

2) Debit Card

3) PayPal

SECURITY

IS MY PAYMENT SECURED?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

REFUND

REFUNDS FOR RETAIL ITEMS

We offer you a 30-day refund guarantee, given the following cases:

1) You are not satisfied with your item and it derives from the product description

2) The item has arrived damaged

3) You have changed your mind for various reasons

If the item is damaged, we request you to send us photos, to prove case number 2). Once we have evaluated the case, we will E-Mail you back and approve or disapprove the refund.

We will provide you the return address, but costs for delivery are being taken by the customer.

 

REFUNDS FOR ACCIDENTAL ORDERS

In case you have mistakenly ordered the wrong item or the wrong variant and the item has not yet been shipped out, please send us an E-Mail and make your corrections accordingly. 

As we are being charged for such refunds, we will apply a refund fee that varies and depends on the refund amount that has been requested. 

ORDER

HOW TO PLACE AN ORDER?

Simply visit our webpage on www.featured-gadgets.com and choose your desired products. Add them to cart and once you have them all together, click on "checkout" , fill in your contact and shipping information, proceed to the payment and either pay with :

  1. CreditCard
  2. PayPal
  3. Debit Card

and that's it! 

You will receive a confirmation E-Mail right after, that your order has been placed.

HOW CAN I MODIFY MY ORDER? 

In case you've chosen the wrong model or variant or a product accidentally got into your cart and you didn't recognize it but you'd followed through with the payment.

Please send us an E-Mail to contact@beautymean.com and make your corrections.

Corrections are only applicable, as long as your item hasn't been shipped out yet. 

OTHER QUESTIONS

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

WHAT IF I FORGOT MY PASSWORD?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed, will be subject to a cancellation fee of US$0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is still missing, please contact us immediately.

RETURNS

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW LONG IS THE RETURNS PROCESS? 

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.